FAQs

Yes, in case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. If your alarm is monitored, a low battery signal will be sent to the monitoring station so you can be notified.

Your security system allows a brief period for you to turn off your system before an alarm signal is sent to the monitoring station. This gives you enough time to cancel the signal and prevent a false alarm.

A local alarm simply makes a lot of noise by setting off the sirens if an intruder enters your premises and activates the alarm. It is then up to your neighbours to investigate the cause of the alarm, contact the police or in some instances, ignore the alarm activation. This, of course, is dependent on your neighbours being home at the time.

A back-to-base alarm system not only makes a lot of noise, but at the same time communicates to the monitoring station. The monitoring control room staff can then phone your nominated contact people, a Guard Service, as well as notify the appropriate authorities. This kind of system offers you a much higher level of security. Monitoring fees do apply.

Almost all professionally installed alarm systems today come with an internal backup battery. This means that during power outages the alarm system will automatically switch to the back-up battery. The back-up battery will ensure your alarm system powered for up to 12 - 24 hours, depending on how much you use the system during this time. After the main power of your premises comes back on, the alarm system will begin recharging the backup battery until it is at full power again.

Australian standard AS2201.1 requires that your security system be maintained once per year as a minimum with no more than thirteen months between visits. We recommend that your back-up battery is replaced at least every 2 - 3 years. 

Yes! We have sourced many pet-friendly movement sensors, which can easily detect an intruder whilst ignoring a family pet roaming around indoors. Simply let us know that you have indoor pets at the time of quotation and we will advise you on the most suitable sensors for your premises.

Our systems are very user-friendly. Some of our systems can be armed and disarmed by swiping an access token against the keypad. We have found that most children over the age of ten years have no trouble using most of our systems.

Yes. We can discuss with you some options and recommendations on what part of the alarm (which rooms and doors etc) you would like to activate before retiring to bed. This will then be programmed by our technician. Once this has been programmed, the alarm system can be activated in the "stay" mode which will arm key areas of your home whilst leaving other areas turned off to allow you to move around some of the house.

Yes! Studies reveal that premises with security systems were three to four times less likely to be burglarised. It's all about making your premises harder to rob than others.

Yes! In most cases the insurance companies know that you are less likely to be burglarised if a security system is installed. Hence the insurance companies are less likely to have to pay large insurance claims on stolen property and are willing to give significant discounts to their customers that install monitored security systems in their premises. The level of discount depends on the individual insurance company and before making any decisions you should seek accurate advice regarding discounts from your individual Insurance provider.

ASIAL is the spokesperson and self-regulatory body of the Security Industry and its membership requirements inherently involve a high level of business ethics, standards and industrial award compliance. The benefits of selecting an ASIAL member as your security provider are that they can provide you with the peace of mind in knowing that the level of electronic security they deliver meets industry standards and code of ethics.

Infocus provides a twelve (12) month equipment warranty for all components of the Security System from the date of installation. During this period we will repair or replace any defective part of the security system, including wiring and will make any mechanical adjustments as required at no cost to you the customer.